·
8+ Years of Level 3 support
experience in Windows Support and Administration
·
Worked on BSOD, Performance
tuning, root cause analysis, crash dump analysis
·
Hand on experience in
Sysinternal tools
·
Large scale Windows patching
experience using WSUS, SCCM or BigFix
·
Good Experience in Cisco UCS
hardware setup, HP Blade chassis and Dell Blade and Rack mount server
experience
·
Very good communication and
self-motivated person
·
Escalation handling in
Windows Support
·
Basic VMware experience
·
Good Knowledge on Hardware
like Cisco UCS, Dell and HP is required
·
Experience with converged
technology such as Cisco UCS./ HP Blade Chassis / Dell Chassis / Rack servers
·
Must have experience with
server virtualization with specific knowledge of VMWare vSphere 5.0 and 5.5
·
TCP/IP, DNS, DHCP knowledge
·
Enterprise server management
experience
·
Good communication skills
(Vocal and Writing)
·
Have experience on On-Call
support/ P1 incident handling / Escalation handling / RCA Finding
·
PowerShell / batch scripting
experience
·
Good experience in high
pressure environments and situations
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