Key Responsibilities:
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To lead implementation and
integration of BMC Remedy/Helix projects
·
Design and leads the
integration of Remedy with third-party applications via Helix connectors
·
Closely work with customer to
understand scope and owns all aspects of technical planning and delivery
·
Owns all project deliverable and is accountable to get them completed as per timeline
·
Leads a team and provides
guidance, mentoring and support to project team members
Technical Experience:
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8 plus years of relevant
experience across all ITSM module and integrations
·
Experience on Helix
integrations suite, ARS ITSM customizations and deep understanding of workflows
·
Experience with delivery of
complex integrations with REST, web services and APIs
·
Remedy ITSM, Atrium CMDB, ARS
9 or above, ITSM suite Web Services
·
Should have Remedy and
Jira integration skills