·
Candidate will be required to
work different shifts Provide first level technical support with an emphasis on
customer service for PC, Linux, UNIX, networking, enterprise applications and
printer problems
·
Act as central point of
contact for peripherals and office systems technologies such as e-mail clients,
broadband access, remote access methods, software-based firewalls, virus
scanning software for Qualcomm's employees worldwide
·
Answer incoming customer
phone calls and e-mail while providing superior customer service
·
Responsible for the ownership
of incident creation, resolution and closure
·
Utilize current problem and
knowledge management software in accordance with standard operating procedures
V 0.0.1