·
Sound communication skills
·
Prior experience in L1/ L2
support role dealing with Financial Services/ Banking/ Portfolio applications
·
Should have sound knowledge
of SQL
·
Should be well versed with
the Prod Support concepts
·
Help resolve questions for
the customer efficiently and effectively
·
Manage customer expectations
regarding estimated response times for issue resolution
·
Should be able to connect
with developers and make them understand user problem statement
Should have knowledge
for Incident Management tool like Service-Now and Remedy