Job Title: Business Operations
Experience : 3 to 4 years
Np- 15days to Immediate
Skill Set :Sample Skills
Primary Skill: Understanding of IT Education/Certification Program or customer support processes
Secondary Skill: Learning Management Systems
Good to have: Excellent written and verbal communication skills
Optional Skill - Proven ability to build relationships and work collaboratively across organizational boundaries
Department: Education Job Grade: Professional 1
Role description
The Business Operations Professional will provide efficient and comprehensive support to the Education/Certification Business Operations Team. The Business Operations Professional will directly support program managers by contributing to ongoing business planning, process design and project management efforts. The Business Operations Professional will also be responsible for handling escalated customer service, data processing and Certification reporting.
Primary Responsibilities include but are not limited to the following:
Manage daily Operational processes, integration, and optimization:
Serve as the primary point-of-contact for one or more processes
Work with the Team to analyze, measure, and improve (or replace) existing business processes
Create, organize, and maintain comprehensive documentation for Education/Certification business operation processes
Certification data analyzing and reporting skills
Assist Certification Business Operations in planning, coordinating, and supporting VCDX defenses and panels
Requirements
Educational Requirement
Graduate
Characteristics/Values
Team player
Positive attitude
Flexible to attend calls in different time zones supporting Americas ops
Soft Skills
- Excellent written and verbal communication skills (English)
- Strong sense of personal responsibility and accountability for delivering high quality work
- Ability to work well both independently and on teams
- Strong interpersonal and customer service skills
- Analytical thinking, and problem-solving skills
- Technical Skills
- Microsoft Office
- Desirable field of experience
- 3 of 4 years professional experience in IT customer support
- Understanding of IT Education/Certification Program, project administration, or customer support processes
- Professional verbal and written communication skills and the ability to type at least 30 wpm.
- Ability to work independently and resolve business issues proactively
- Strong attention to detail
- Ability to work successfully in a fast paced, changing environment and adapt to meet constantly evolving business needs.
- Creativity, initiative, high energy level
- Proven ability to build relationships and work collaboratively across organizational boundaries
- Experience in large, rapidly growing global businesses
- Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
- Proficient in Learning Management Systems, Excel
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