Designation : Field Engineers
Qualification : Graduate ( Hardware Networking)
Experience : 06 months and above
Working hours : 9 - hours (General shift)
Rotational Week off
Np- 15days to Immediate
- We will maintain a pool of Field Engineers to provide onsite touch support for Client for both IT equipment related calls from helpdesk. The specific responsibilities of Field Engineers are given below :
- Provide outside support to Client Outlets for all IT calls
- Coordinate with Regional Coordinator for tasks and activities to be performed.
- Perform Periodic Preventive Maintenance activities
- Get signoffs for activities performed from Store Manager , State IT team and send report to Retail Helpdesk
- Coordinate with Retail Helpdesk for ticket status and call closure
- Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required
- Coordinate with MSL logistics for spares availability
- Perform initial physical inventory verification and asset tagging and submit report
- Carry out IMAC activity
- Rollout activity
- 50%-70% travelling will be there to cater services.
Travelling Allowances.
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