Project - E Payment Gateway, Datacenter support, 24*7 support account
Location -Chandivali, Mumbai (Onsite mandatory)
Experience- 8 years to 13years
Np- 15days to Immediate
RoleTechnical service delivery manager
Skill set required- Storage hands-on knowledge more than 5years,
Datacenter Infra operations handling minimum 2 years Leadership quality, customer management and vendor management.
Extremely good at people management skill
Skill LevelL3 , SME level
Qualification- Graduate (Any),B. Tech/BE
Notice Period- Immediate joiners / 15days/ 30days
Interview Rounds3 rounds (technical round, customer technical round, management round)
Job Description:
Program management and Service Delivery
Technical Control Skills complete understanding of infrastructure IT solution and Datacenter operations
- Mandatory administrative skills and hands on in AIX (7.1,7.2) minimum 5 years
- Installation of fresh AIX servers, and assigned storage from SAN
- TL/SP upgradation and patch installation on AIX servers
- DR Drill activity exp from planning to execution
- SAN switch migration activity Planning to execution
- Knowledge on HMC
- Storage management knowledge of V5000, V7000, Flash900, XIV, SVC,V5020, V3700 storages
- Daily monitoring and server health checks- CPU, Disk , file system, Replication
- Understanding for application monitoring
- Knowledge of IBM NetBackup tool and restoration
- Clear concept of Mirroring, Alt clone, disk addition deletion, server commissioning decommissioning
- Basic knowledge on Vmware, windows and Database operational tasks
- Understanding of server security and compliance requirements
- Governance SkillsDaily/ weekly/ monthly connect with customer and understanding the requirement
- Day to day operational tasks tracking and complete control on team
- Knowledge of Review meetings with customers, partners, internal teams
- Inventory management and monthly report validation along with customer
- Quarterly VA&Patch tracking and coordination with Application / Business team
- Cash collections from customer, margin understanding and basic understanding of project P&L
People management Skill- Hiring / replacement of team members
- Management of Onboarding and Offboarding process
- Motivation and team bonding activities
- Experience in resource database management including resources shifts & Leaves tracking
- Understanding of knowledge transfer documents and sign offs during resources off and on boarding
- Customer Management Skill Experience of being single point of contact for customer
- Complete understanding of ITIL phases - incidents , changes, problems
- SLA management, involvement in industry level standardise documentations - RCAs, SOPs, Internal Process documents, Handover docs, audit documents
- Continuous improvement plans for customer delivery
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