Toggle navigation

  • Incident Management

Industry IT
Location Karnataka Bangalore
Experience Range 4 - 5 Years
Qualification BE
Not active

Functional Export / Import
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

      • Key Responsibilities


              Incident Management

          • Lead cross-functional response to high priority, high visibility, complex critical incidents.
          • Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty
          • Extract information from multiple subject-matter experts
          • Ensure the flow of information by pulling in appropriate resources as needed, ensuring stakeholders are keeping customers updated
          •    Act as our primary on-call active responder, coordinating and managing incident resolution with speed, cross-functional collaboration, and accuracy, partnering with a global and broad set of stakeholders.
        • Schedule and run after-incident reviews with all incident responders, contributing to incident root cause analysis identifying remediation efforts for partner teams to execute upon.
        • Formulate a strategy and deliver on communications to both internal Support stakeholders and also Sales leadership.
        • Collaborate with Support leadership to align on and execute upon on-going improvements to process, metrics, and framework.
        • Influence and make decisions through the interpretation of data and the consolidation of input from multiple stakeholders.

         

        You May Be a Good Fit If You

        • Enjoy a fast-paced work environment, crafting strategic and rapid fixes to high-intensity problems.
        • Have a keen eye for detail and a high bar for quality.
        • Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.
        • Have public or user-facing experience in ensuring communications are clear and succinct.
        • Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.
        • Have an ability to execute on and deliver complex operational projects involving multiple stakeholders.
        • Have operational awareness. You have a sense of the big picture in an organization you inhabit, how team members? individual goals contribute to that, and how they can help team members navigate best within the big picture.

         

        Minimum Requirements:


        • 4+ years? experience in a technical support environment, handling highly complex issues.
        • 4+ years of Incident Management or Incident Command driving resolution on high visibility customer-impacting incidents
        • Excellent communication skills in English
        • Strong operational and services experience in a Cloud services/web-scale delivery environment.
        • Good to Have - ITIL Certification

         

         

         

A+| A| A-
Job By Location
Job By Function
Jobs By Industry
Jobs By Skills
Jobs by business vertical
Social Network