• Technical Support

Industry Beverages/ Liquor
Location Karnataka Bangalore
Experience Range 2 - 6 Years
Qualification BE

Functional Corporate Planning / Consulting / Strategy
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Description

Job title- L1 Support Engineer

Exp - 2 to 6years

Np- 15days to Immediate 


Job purpose


Is in charge of providing a strong Level-1 support on the applications in DEVS ((Digital EcoStruxure Value Stream) practice.



Duties and responsibilities


  • Will be the first point of contact for Issues and Requests in the respective platforms of DEVS.
  • Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
  • Taking ownership of tickets and driving to quick + effective resolutions within defined Service Operation processes (SLA & OLA).
  • Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.
  • Liaise with other Support teams regarding problem analysis and resolution.
  • Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
  • Accountable for configurations in Production environment done as part of L1 Support activities.
  • Monitoring application services - Perform daily checks, apply recovery and troubleshooting procedures strictly.
  • As part of 24*7 support team, work in Rotational Shift (including night shifts).
  • Document the knowledge base and share with team members.
  • Learn new Tools/ Technologies as per business requirements.
  • Strong adherence towards process orientation.





  • A minimum of 2-3 years' experience of Helpdesk support performing Service operations for 24*7 support environment.
  • Strong client driven approach & service oriented.
  • Versatile team member with good communication and collaboration skills.
  • Excellent troubleshooting skills applying logic.
  • Understanding of Web Applications, APIs, Cloud technologies (AWS/Azure).
  • Experience using ticketing portals like Jira and Remedy.
  • Familiar with MS office applications.
  • Able to work with various systems, platforms, operating systems, languages, tools and technologies.
  • Adaptability to changing work environment and technologies.
  • Willing to enhance skills and knowledge as required.

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