About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
Job Description
Job title- L1 Support Engineer
Exp - 2 to 6years
Np- 15days to Immediate
Job purpose
Is in charge of providing a strong Level-1 support on the applications in DEVS ((Digital EcoStruxure Value Stream) practice.
Duties and responsibilities
- Will be the first point of contact for Issues and Requests in the respective platforms of DEVS.
- Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
- Taking ownership of tickets and driving to quick + effective resolutions within defined Service Operation processes (SLA & OLA).
- Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.
- Liaise with other Support teams regarding problem analysis and resolution.
- Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
- Accountable for configurations in Production environment done as part of L1 Support activities.
- Monitoring application services - Perform daily checks, apply recovery and troubleshooting procedures strictly.
- As part of 24*7 support team, work in Rotational Shift (including night shifts).
- Document the knowledge base and share with team members.
- Learn new Tools/ Technologies as per business requirements.
- Strong adherence towards process orientation.
Qualifications
- A minimum of 2-3 years' experience of Helpdesk support performing Service operations for 24*7 support environment.
- Strong client driven approach & service oriented.
- Versatile team member with good communication and collaboration skills.
- Excellent troubleshooting skills applying logic.
- Understanding of Web Applications, APIs, Cloud technologies (AWS/Azure).
- Experience using ticketing portals like Jira and Remedy.
- Familiar with MS office applications.
- Able to work with various systems, platforms, operating systems, languages, tools and technologies.
- Adaptability to changing work environment and technologies.
- Willing to enhance skills and knowledge as required.
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