Job Description:
Job Title: Printer Support Engineer
Experience:
3 to 5 years
Notice period: Immediate to 15 days
Location: Bangalore
Roles &
responsibilities:
· Maintain a detailed log of all
communication with hardware and printer cartridge issues.
· Coordinate with partners to schedule
engineers and monitor the status of toner deliveries.
· Regularly check and monitor the
levels of printer cartridges to ensure adequate supply.
· Address IT help-desk calls promptly
and oversee the tracking of new printer installations.
· Review incoming emails daily and
respond promptly as needed.
· Keep accurate records of assets and
track monthly printer usage counts.
· Ensure that tickets in the Summit
Application are updated regularly and share daily reports with customers.
· Address and resolve hardware-related
issues affecting printers.
· Resolve software-related issues
impacting printer functionality.
· Assist with remote tasks such as
creating scan folders, installing printers, resolving paper jams, performing
firmware upgrades, and generating reports.
· Manage and troubleshoot issues
related to the application, collaborating with the technical team as necessary.
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