Job Title: Operation
Analyst
Experience: 4 to 12
years
Notice period: Immediate to 15 days
Location: Bangalore
JD:
Responsibilities:
· Monitor all client inbound requests
via our case management email system and telephony hotlines to address deals
and support requests in a timely manner, in coordination with the global
support team.
· Process Prospectus documents for
distribution and posting on our document dissemination platform. Serve as a
direct conduit for all municipal and corporate clientele, across all facets of
client service and application support.
· Producing scheduled and/or ad-hoc
reporting deliverables in a timely and accurate fashion
· Trouble-shoot client issues to
pinpoint root cause and remediation steps
· Partner with Product Build teams to
prioritize, track and resolve production issues, to extinguish client
interruptions
· Partner with Professional Services
with client on-boarding events to ensure appropriate training and user access.
· Keep abreast of market &
regulatory changes that impact service activities and adapting new team
policies/procedures as needed
· Cross-train with global counterparts
to ensure depth of application knowledge and client coverage.
Requirements:
· Bachelors degree and/or equivalent
related work experience Proficient in MS Office Suite, and a strong knowledge
of internet applications
· Interest in the Capital Markets and
the financial markets
· Excellent written and verbal
communication skills, with the ability to adapt to all levels of management and
clientele
· Exceptional interpersonal skills that
encourage healthy dialogue and trusted client relationships
· Good organizational and
time-management skills to adhere to deadlines and deliverables
·
Ability to work independently while still interacting within an
integrated team structure
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