Job title: Application Support Engineer
Experience:
6-9 years
Notice
period: Immediate to 15 days
Location:
Bangalore
JD:
· Experience in technologies such as
Microsoft.NET core, .Net Framework,
RESTful API, SQL Server, Oracle, AWS.
· Prior experience on Service NOW, APM
Tools - Dynatrace or equivalent.
· Prior experience in Batch
monitoring.
· Responsible for attending
infrastructure and application related alerts and resolving tickets raised by
Helpdesk team.
· Prioritize Alerts based on severity
and type.
· Experience debugging complex
problems/Issues. Perform Root Cause Analysis by analysing the issue and the
code to determine impact. Prepare RCA Documentation.
· Systematic and timely communication
to stakeholders across various channels based on severity of the issue.
· Weekend Maintenance support, monitor
critical alerts, attend to any escalations from Helpdesk and Production management
teams on a need basis.
· Excellent communication skills, both
verbal and written.
· Good to have experience on GitHub,
TeamCity, Octopus.
· Good to have experience on
Investment & Wealth Management Products
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