Job title: CIAM Support Engineer
Experience:
5-8 years
Notice period:
Immediate to 15 days
Location:
Bangalore
JD:
Key
responsibilities include:
· Answering customer questions,
helping them troubleshoot technical challenges, and ensuring their products work
as intended.
· Responsible for working with
different systems, software, and hardware and follow standard procedures to
escalate unresolved issues to appropriate internal departments
· Take ownership of customer issues
reported and see problems through to resolution
· Research, diagnose, troubleshoot,
and identify solutions to resolve customer issues
· Follow standard procedures for
proper escalation of unresolved issues to the appropriate internal teams.
· Provide prompt and accurate feedback
to customers
· Ensure proper recording and closure
of all issues
· Prepare accurate and timely reports
· Follow the SLA for issues with respect
to the severity.
· Document and share best practices.
participate in internal and external technical forums
Criteria
and Qualifications
· Good experience in working core
cloud technologies in IaaS & PaaS offerings such as AWS, Azure
· Working ability with standards such
as FIDO, Oauth2.0, WSFed, OpenID Connect, multi-factor authentication, and
WebAuthn in various cIAM Platforms like Auth0, Okta, Forgerock etc.
· Strong knowledge of Networking, load
balancing and ELB
· Strong knowledge of Backup, Restore,
Recovery and high availability strategies (Azure or AWS environments).
· Experience in troubleshooting and
resolving environment performance issues, connectivity issues, security issues,
etc.
· Strong problem solving, analytical
skills, troubleshooting and change management.
· Working experience in supporting and
managing applications based on AWS cloud computing technology and strong
experience with emphasis on building overall eco system, Infra Operations
supporting environment managing large scale applications in both on-prem and
Cloud Environment
· Build and manage AWS/Azure
instances, Nginx, Application server (Tomcat), Application Gateways, webserver,
app servers, cache engines, configuration management, CI/CD, GIT, Jenkins,
Docker, Nexus, maven.
· Experience with application
monitoring, logging, debugging, and other monitoring tools like Dynatrace,
Grafana, Prometheus.
· Scheduling and implementing
Technology Upgrades on a monthly cycle and Updates on an ad hoc basis.
· Experience in Scripting and experience
of API testing using PostMan
· Understanding of information
security and risk management challenges such as issue mitigation and
remediation
· Experience in a high-velocity,
high-scale SaaS environment, with monthly major releases and weekly minor
releases. Experience with CI/CD environments is a plus.
· Solid communication skills and
ability to communicate technical material to non-technical audiences.
· Experience working in a
collaborative, multi-cultural environment and with teams located overseas.
· BE/BTech in computer science or any
equivalent work experience
· Total 6+ years of experience in
support work and at least 5+ years of identity industry experience (e.g., IAM,
CIAM).
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