Job Title: Associate Customer Success
Experience: 2-3 Years
Notice Period: Immediate-15 days
Location: Bangalore
JD:
Roles and
Responsibilities:
· Investigation and resolving of
pre-delivery and post-delivery issues to the satisfaction of the client and act
on behalf of the customer with other departments to ensure proper resolution of
the problem
· E-mail and phone communication to
support our customers
· Advise and support a group of
consumer, small & medium business and public and large enterprise clients
to their highest satisfaction
· Delivery of a positive customer
experience, to solve situations when orders do not meet the customers' expectations
· Enhancing the value of the positive
customer experience through the knowledge, information and advice given
· Work in a dynamic environment of
multinational teams and with an opportunity of connecting to different people
from various countries every day
· Use your own initiative to find new
solutions for unusual or problematic situations regarding the customer’s order
to ensure the best experience.
Mandatory
Skills:
· Fluent in verbal and written English
is required, other language like Spanish is just an advantage
· Excellent communication skills
· Customer focus
· Stress resistant
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