Job Title: Associate - Technical Support
Experience:
1-2 Years
Notice
Period: Immediate to 15 days
Location: Bangalore
JD:
· Following our Business Code of
Conduct and always acting with integrity and due diligence
· Identifying operational improvement
and finding solutions by applying CI tools and techniques
· Handle Inbound / Outbound Calls
within the critical metrics
· Knows and applies fundamental work
theories/concepts/processes in own areas of work
· To Probe, Triage and Dispatch Jobs
for the Stores Allocate the right man with the right skill @ the right time
· Responds with appropriate levels of
urgency to situations that require quick response or turnaround
· Ability to the analyse the root
cause and handle 1st level issues
· Ability to make informed and timely
decisions
Skills:
· Basic MS Office Excel,
· Speed and Accuracy
· Active Listening
· English Speaking, Reading and
Writing
· Logical Thinking
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