Job Title: Technical Writer III
Experience:
5-8 Years
Notice
Period: Immediate to 15 days
Location: Hyderabad
JD:
· You deliver documentation for all
initiatives (feature, concept, procedure etc.).
· The content that you create is a
great example for our customers in terms
of accuracy, discoverability, relevance, usability, organization, and writing quality.
· The documentation that you create
increases customer satisfaction with the features or workflows
· You advocate for customers,
Influence feature and workflow improvements based on continuous customer
feedback.
· You work across teams to help design
and build better CX and UX.
· You are knowledgeable about the
tools (e.g., authoring/publishing tools and mark-up languages) and best
practices (e.g., accessibility, consistency, discoverability, and readability)
used by your team. You know when to apply existing standards and when to
innovate, combine, or alter them for an even better result.
· You have strong written and verbal
communication skills.
· Your writing is of good quality with
minimal copy editing needed.
· You follow the style guidelines
recommended by your team. You utilize customer-centric writing, design, and
research methodologies.
· You manage the content (text,
videos, illustrations and other visual communications) directly provided on the
Carrier Logistics tool via the Help section (managed on Symphony tool).
V 0.0.1