Job Title: Associate
Network Ops Control Specialist
Experience:
1-3 Years
Notice
Period: Immediate to 15 days
Location: Pune
JD:
Responsibilities
· Helix Cloud Service Monitoring using
Software Tooling via Alerting systems
· Primary point of contact for impact
situations and escalation for wider team engagement.
· Ensure communications are taking
place on regular intervals to customer/internal/external stakeholders.
· Provide Tier 1 level troubleshooting
and isolation of application events.
· Ability to quickly assess the
business and technical situation and enabled to make decisions
· Adept at both English verbal and
written communication
· Ensure accuracy for all scheduled
reports within Operations and proactively.
· Initiate corrective actions by
opening tickets in the queue of the appropriate teams.
· Team player which includes mentoring
and knowledge sharing across the team.
· Proactively identify opportunities
for improvement and offer/create viable recommendations/options.
Skills
Required
· BS/BE degree in CS/EE or equivalent
experience
· Excellent written and verbal
communication skills
· Minimum of 1-3 years' experience in
a cloud-based or IT industry equivalent.
· Emphasis primarily Kubernetes-K8,
Rancher, Linux, Database MSSQL and Postgres.
· Troubleshooting skills with considerable
depth and experience
· Experience working at a Help Desk,
Technical Call Center, NOC or equivalent environment.
· Knowledge and understanding of Products
is an added advantage
· Directory Service/LDAP, specifically
Active Directory/SAML but not essential
· Networking experience desired:
working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
· Knowledge and understanding of Products
is an added advantage
· ITIL (Information Technology
Infrastructure Library) foundation certification is a plus.
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