• Tech Support Consultant

Industry Banking / Financial Services / Broking
Location Karnataka Bangalore
Experience Range 3 - 5 Years
Qualification tech support,trading

Functional Banking, Insurance & Financial Services
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

·         Addressing queries from our international client base on all of our products (i.e. CFD, Spread bet, Share dealing etc.) and multiple trading platforms

·         Providing front line support across written channels like emails, web chats and social media platforms

·         Investigate trade related queries from rejected orders, trading related charges and stops & limits execution

·         Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts

·         Provide first line technical support for IT related issues both for our platform and charts

·         Interact with our non-client facing departments in order to resolve client queries and provide accurate service


Skills and Experience Required:

·         Experience of working in a customer facing role (Preferable)

·         Fluency in English (verbal and written)

·         Additional languages at business level advantageous

·         Excellent interpersonal and communication skills

·         A logical and analytical approach to problem solving

·         Strong team player and time management skills

·         Literacy in MS Office

·         Can handle an administrative role

·         An interest in finding solutions for operational inefficiencies

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