·
Addressing queries from our
international client base on all of our products (i.e. CFD, Spread bet, Share
dealing etc.) and multiple trading platforms
·
Providing front line support
across written channels like emails, web chats and social media platforms
·
Investigate trade related
queries from rejected orders, trading related charges and stops & limits
execution
·
Perform administrative tasks
for clients across a range of areas, including a fair amount of payment related
queries, generating tax statements, reactivating accounts and transfers of
accounts
·
Provide first line technical
support for IT related issues both for our platform and charts
·
Interact with our non-client
facing departments in order to resolve client queries and provide accurate
service
Skills and Experience Required:
·
Experience of working in a
customer facing role (Preferable)
·
Fluency in English (verbal
and written)
·
Additional languages at
business level advantageous
·
Excellent interpersonal and
communication skills
·
A logical and analytical
approach to problem solving
·
Strong team player and time
management skills
·
Literacy in MS Office
·
Can handle an administrative
role
·
An interest in finding
solutions for operational inefficiencies
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