• IT Support Analyst-Linux

Industry IT
Location Andhra Pradesh Hyderabad
Experience Range 4 - 10 Years
Qualification Btech

Functional IT- Hardware / Telecom / Technical Staff
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

·         Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems

·         Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide

·         Answer incoming customer phone calls and e-mail while providing superior customer service

·         Responsible for the ownership of incident creation, resolution and closure

·         Utilize current problem and knowledge management software in accordance with standard operating procedures

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