• Production Support

Industry IT/ Computers - Hardware
Location Haryana Gurgaon
Experience Range 4 - 9 Years
Qualification (B.Tech)

Functional Production / Service Engineering / Manufacturing / Maintenance
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

·         Sound communication skills

·         Prior experience in L1/ L2 support role dealing with Financial Services/ Banking/ Portfolio applications

·         Should have sound knowledge of SQL

·         Should be well versed with the Prod Support concepts

·         Help resolve questions for the customer efficiently and effectively

·         Manage customer expectations regarding estimated response times for issue resolution

·         Should be able to connect with developers and make them understand user problem statement

Should have knowledge for Incident Management tool like Service-Now and Remedy
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