• MAC Admin

Industry IT
Location Karnataka Bangalore
Experience Range 5 - 7 Years
Qualification (B.E)
Not active

Functional IT Software-Other
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

·         2+ years of macOS engineering experience in an enterprise environment

·         Knowledge of the customer’s Apple management middleware tool/solution (e.g. JAMF Software Server)

·         Knowledge of Image/OS Configuration Creation and Deployment tools (e.g., JAMF CasperSuite, Dell KACE, Munki, DeployStudio, etc)

·         Knowledge of Apple Mac packaging tools (e.g. JAMF Casper Composer)

·         Knowledge of Device Drivers

·         Knowledge of Apple Mac Hardware models

·         Administer JAMF Pro and create packages & deploy MAC applications and application vulnerability fixes to all MAC clients across the globe

·         Experience with package-building and deployment tools specific to macOS (Jamf Suite)

·         Create customized macOS images to be deployed on iMacs, MacBook Pro and MacBook Air

·         Good knowledge of MAC Operating Systems (High Sierra/Mojave/Catalina)

·         Experience with scripting languages such as Bash, Shell, Python, etc

·         Conduct Root Cause Analysis and remediation efforts on major MAC application deployments failures

·         Evaluate security updates and service packs for supported applications and perform necessary QC and certification for installation on all supported Mac clients

·         Test, install and update the MAC macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools

·         Knowledge on Azure, Intune, Autopilot, Windows Store – Advanced & Jamf 200 certification if possible


Role and Responsibilities:

·         You are responsible for supporting accounts that use Apple Mac devices in their environment, typically alongside an enterprise management toolset such as the JAMF Casper Suite, Dell KACE, Munki, Deploy Studio, etc

·         This role also extends to supporting the middleware software used to manage the environment (i.e. the JAMF Software Server or JSS, Dell Kace Server, Munki Server, etc.), in addition to the support of the platform itself

·         Complete software packaging per the information listed in the package requirements form

·         Work with Transitions/Transformation teams to complete solution platform work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation

·         Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame

·         Complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process

·         Ability to develop and ongoing improvement of industry best practices and standards for deploying Mac technologies in an Enterprise

·         Ability to lead projects, organize team members to accomplish tasks, manage to deadlines

·         Strong verbal & written communication skills, with demonstrated experience in addressing all levels of the organization

·         Ability to prioritize and meet multiple aggressive project deadlines

·         Provide direction and mentoring to L2 support staff on new practices

·         Problem determination and remediation

Work with requestors to resolve complex issues arising as a consequence of Apple Mac platform management activities

This includes but is not limited to software versioning, interoperability, hardware or network issues for both middleware and Mac devices

Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and OS configurations/images

Contribute to the development and continued maintenance of internal processes in line with operational and business requirements

Understand and adhere to all applicable Service Level Agreements (SLA) and promptly notify the account solution lead if any are in jeopardy of being missed

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