• Technical Support

Industry IT
Location Karnataka Bangalore
Experience Range 3 - 5 Years
Qualification BE
Open

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

·         Handle real-time voice-calls and chats with technical queries

·         Handle email queries and respond in a timely-manner

·         Provide end to end support to customers

·         Attempt to provide resolutions on the first interaction with customers

·         Handle multiple cases at the same time with varying degrees of severity

·         Work in a team with assorted expertise

·         Update customers on progress of their cases on a regular-basis

·         Leverage team members’ expertise to deliver resolutions to customers in a timely-manner

 

TECHNICAL SKILLS:

·         3+ years of experience in Technical Support Role handling global customers

·         Strong knowledge of Windows OS (XP, 7, 8)

·         Excellent troubleshooting skills on Windows OS

·         Should have strong understanding of Windows troubleshooting tools

·         Should be able to interpret various Windows logs, dumps etc

·         Should understand the Windows Boot Process, files involved during windows boot process

·         Have good understanding Active directory, Domain account creation, Windows Server

·         Have a good understanding of Server Roles, Domain Nomenclature and User rights administration

·         Basic knowledge of SQL Database (Including Queries)

·         Good functional knowledge of IIS, Active Sync Technology

·         Basic knowledge Microsoft Exchange Server

·         Knowledge on non-Windows OS, like Linux, MAC preferred

·         Good working knowledge of computer hardware (Types of Drives, RAID)

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

·         Ability to communicate effectively, both orally and in writing

·         Ability to communicate technical information to non-technical personnel

·         Ability to handle high severity situations single-handedly, with minimal support

·         Ability to generate progress reports on cases owned

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