·
MIS expert – Working knowledge of Advance Excel (Vlookup,
Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter, Macro,
Advanced Excel, MIS Reports, Power Point)
·
Customer Handling skills
·
Email Etiquette
·
Excellent written communication skills
·
Strong multi-tasking and time management skills
·
Ability to work for long hours and as per role requirement
·
Ability to work independently
Job Responsibility:
·
Work on daily, weekly, Monthly reporting for iLearn as per
business requirement
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Working on Genome reporting as per SLAs defined by business
·
Back-up for Mandatory Training Restrictions process (Choke
Process)
·
Training Assignments and tracking – Certification tracking,
pulling out reports, Creating events, sessions and curriculums on the tool.
Reporting New Hire status, Tracking progress on iLearn
·
End to end knowledge of LMS tool in order to respond to queries,
research and do an RCA
Preferred Skills:
·
Excellent communication skills – spoken as well as written
English
·
Strong Customer handling skills
·
Experience in BPO customer interaction environment
·
Exposure to a Learning Management tool
·
Exposure to Power BI
·
Working knowledge of MS Access
·
Excellent knowledge of MS Excel, Word & PowerPoint
·
Strong customer orientation, works with minimal supervision,
demonstrates strong organizational skills and can multi-task in a fast-paced
environment