SAP HANA Basis administration and technical support,
transport management, batch management and production support for SAP environment.
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Perform system monitoring, troubleshooting and refresh
to ensure stability and related systems.
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Definition, planning and implementation of system
operations – System Refresh, Solution Monitoring.
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Perform root-cause-analysis, as well as performance
management and optimization of SAP Systems.
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Proactively analyse SAP environment to detect
deficiencies and recommend solutions for improvement.
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HANA DB- Administration & Operations.
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All non-HANA DB (Oracle/MSSQL/DB2/MaxDB)
Administration, Operations and Support.
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Documenting SAP processes, procedures, and plans,
including changes, upgrades, and new services.
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Overall responsible for managed services SLAs like
availability (proactive monitoring), Incident resolutions as per
Protera SLAs, System recoverability (100%).
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Manage maintenance related changes and negotiate
service windows with customer as per IBM resources availability.
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Prepare and manage customer specific technical
procedures.
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Works well with teams or in a team environment, with
the ability to work independently.
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Mentor and support other colleagues and L2 team for L3
Basis delivery.
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Ability to negotiate and communicate with other
support partners like SAP and Functional partners.
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