Act as the
ongoing interface between the client and the system or application.
Responsible for
ensuring all incidents and outages are closed in a timely manner, properly
documented, tracked, and resolution occurs.
He / She should
be able to provide workstation support like Installation of various software's on desktops, User ID management, troubleshooting on Mail outlook, Monitoring
and updating Virus updates in desktops.
Dedicated to
quality, using exceptional communication skills to keep our world class systems
running.
Can accurately
define a client issue and can interpret and design a resolution based on deep
product knowledge.
Desired
Competencies/Experience:
Must have Skills:
Customer Service( Customer Support Engineer)
Good to Have Skills:
Engineering Technical Support
Excellent
communication skills, Customer focused skills Good interpersonal skills, Strong
troubleshooting skills, Ability to work with teams, High level of initiative.
Minimum Skill
Requirement: Bachelor degree in any stream with good communication Verbal and
written analytical skills with 6-12 months of experience in relevant field.
Candidate should
able to manage the IT operations in focusing the Customer Satisfaction Ensuring
to provide the operational support role in a multi-shift 7 x 24 x 365 and
should be able to work across various shifts.
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