Act as the
ongoing interface between the client and the system or application. Dedicated
to quality, using exceptional communication skills to keep our world class
systems running.
Can accurately
define a client issue and can interpret and design a resolution based on deep
product knowledge.
Ensuring to
provide the operational support role in a multi-shift 7 x 24 x 365 and should
be able to work across various shifts
Responsible for
ensuring all incidents and outages are closed in a timely manner, properly
documented, tracked, and resolution occurs.
He / She should
be able to provide workstation support like Installation of various software’s on
desktops, User ID management, troubleshooting on Mail outlook, Monitoring and
updating Virus updates in desktops.