The Payments
Processing Operator is responsible for the accurate and timely processing of
all types of payments including processing of physical cash/valuables, as well
as the handling of cash related investigations. This includes the
processing of time-critical, complex transactions on behalf of the company’s
internal and external clients, cash-related investigations involving enquiries
from clients and internal stakeholders on cash payments before and after
execution. It often involves time critical, potentially complex or in some
cases regulated tasks including interaction with internal and external
stakeholders.
The Payments
Processing Operator undertakes the complete and accurate capturing of payment
transactions including physical cash/valuables transactions, ensuring that all
payment-related information and relevant parties are processed according to
established Service Level Agreement (SLAs) and industry guidelines. In
addition, the Operator should ensure that procedures are properly executed to
reduce processing risk and identify potential areas for process improvement
whether internally within the Bank or for our clients.
The Payments
Processing Operator may also be in direct contact with clients in relation to
payment processing offered by the company if this is agreed with respective
front office functions. They may need to deal with the escalation and
remediation of client complaints as well as managing relationships with the
front office and other internal and external parties at an appropriate level.
Your key
responsibilities
Processing
Standards
Process items
adhering to procedures and cut-off times.
Assist the team
in the day to day operations. Liaise with the sending location in case of any
clarification.
Communicate to
the team all process related clarifications received from the sending location.
Collate data
regarding process issues and communicate the same to the Manager.
Carry out all
the EOD functions as per checklists and maintain the relevant records.
Ensure that all
self-assessment reports and backup papers are signed by the responsible person
after checking and the report is countersigned by the Team Manager.
Maintain a
record of all the relevant changes in procedural aspects Collate data regarding
changes to the KOP and communicate the same to the Manager.
Ensure training
of new recruits as per the Training Module.
To ensure proper
backups are created within the department
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