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  • Customer Operations Support - Chat Support

Industry Telecom / ISP
Location Karnataka Bangalore
Experience Range 2 - 5 Years
Qualification BE
Not active

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Achievement of agreed KPI's in order to meet quality / productivity targets.

Maintain transactional accuracy as per the set quality targets.

Adherence to the organizational procedures and policies.

Professional approach and behaviours that aligns commitment to and delivery of the Brand Essence.

Excellent ability to work with the team and at the same time demonstrate performance driven by individual efforts and initiatives.

Desired candidate

Excellent communication skills.

Responsible for handling customer on Webchat/Calls and on emails.

Manage live customer experience over chat and handle customer's query and concerns to their satisfaction - Solving all types of customer queries to conclusion, with maximum ?get it right first time.

High focus on customer delight.

Excellent ability to work with the team and at the same time demonstrate performance driven by individual efforts and initiatives.

Willing to work in shifts including night shifts.

Ability and eagerness to learn different skills and knowledge within UK enterprise mobility team.

To maintain the Grade of Service as defined by the Management Team.

 

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