• Customer Care/ Customer Operations Support

Industry Telecom / ISP
Location Gujarat Ahmedabad
Experience Range 2 - 6 Years
Qualification BE
Not active

Functional ITES / BPO / Operations / Customer Service / Telecalling
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Maintains and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs.

Responsible for driving Internal and External business KPI's at process level.

-       Meets department financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analysing deviations and initiating corrective actions.

-       Handling 3-5 direct reports with indirect spans of 300+ or more advisors and being responsible for internal and External KPI's

-       Driving continuous improvement culture within the department.

Drive business strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

Identifying and evaluating productivity, quality, and customer-service standards and contributing to organizational strategic plans and reviews.

Desired candidate

Experienced professional in Operations, responsible for leading & motivating multiple teams/ sub processes, with accountability on all Business Service Delivery parameters. Involved in short term business planning & staffing.

A+| A| A-