Conducting business process analysis
activities, including reviewing and recommending policy changes and insight
into best-practice methodologies.
Map current and
desired processes with detail showing the various process steps and who is
performing each step. This includes mapping out very complex and at times
dysfunctional processes that have arisen over time in an organization.
Translate
business requirements into functional specification documents.
Implementation,
functional testing and functional training, and project execution.
Willingness to
travel to client site (up to 75% of the time) and to work both independently
and with a team to deliver high-quality functional consulting services.
Establish
positive, professional relationship with client staff; inclusive of
professional demeanour, conduct, and appearance.
Establish proper
communication channels with client personnel and respond appropriately to all
client concerns.
Conduct/participate
in status team meetings.
Provide Project
Manager and client management with ongoing progress reports according to the
project charter, or at a minimum on a weekly basis.
Understand and
adhere to established project management policies and procedures, including
meeting project budgets and scope, project status reports and project
documentation.
Contribute as
appropriate to the development of project scope and structure.
Contribute to
the management the project goals and client expectations.
Required Competencies/Experience:
2+ years working
in project teams in software installation, implementation preferred.
Bachelor’s
degree in information technology or related field.
ERP and/or CRM
experience preferred.
Student Information
System experience preferred.
Relational
database management including queries, reporting, and administration desired
but not required.
Demonstrated
experience conducting presentations, conducting one-on-one and/or on-the-job
training, classroom training and/or online/webcast training.
Proficient in
all Microsoft Office applications.
Experience with
project management software preferred.
Previous
experience with other software applications such as database and reporting
programs preferred.
Ability to adapt
easily to working with new technologies.
Excellent
written and oral communication skills.
Excellent
presentation and training skills.
Good to have
experience in UML for designing and documenting business process.
Proven effective
listening skills.
Able to quickly
establish rapport, gain and maintain credibility with diverse audiences.
Self-starter
with troubleshooting capabilities.
Proficient in
Microsoft Word, Excel, Visio and PowerPoint.
Behavioural
competencies:
Analytical
Problem Solving capabilities
Strong
presentation and communication skills with a keen eye for details. Oral and
written communications.
Interpersonal
and consultative skills.
Creative Outlook.
Time management.
Functional
competencies: Knowledge of CRM domain is an added advantage.
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