• Infrastructure Specialist-Cloud Application Operations

Industry IT
Location Karnataka Bangalore
Experience Range 1 - 3 Years
Qualification BE
Not active

Functional IT Software - Network Administration / Security
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Solutions operations center is a 24x7 shared services team with L1.5 support - Resources should have L1 and L2 support experience in Application support operations, should be willing to work in shifts.

This team will be the first point of contact on all tickets from the clients and should be working based on a standard operating procedure / runbooks.

Should also have prior experience with working on ticketing tool such as ServiceNow , IBM Control Desk , Remedy etc.., handling incident management process, should have used monitoring tools like NewRelic , Runscope, Net cool OmniBus etc.

Understand high level application architecture and the ability to do initial analysis on incidents. Understand vb scripts and basic sql queries knowledge will be an added advantage.

 

Desired Competencies/Experience:

Key Skills: Experience in monitoring of applications, network or cloud infrastructure.

Understanding of application performance concepts, cloud solutions (in particular AWS, IBM Cloud and Microsoft azure), Linux and Windows operating systems.

Strong communication skills and experience working in Service Desk environment, supporting global clients.

Good spoken and written English.

Knowledge of monitoring solutions e.g. Application Performance Management (APM) tools, Grafana, Nagios, ELK Stack, Runscope, Newrelic ,Netcool OmniBus etc.

Knowledge of ITIL concepts (ITIL foundation certificate would be preferred.)

Experience in monitoring of high-availability environments.

Experience with working on Ticketing tools like ServiceNow, Remedy and IBM Control Desk.

Good to have (Not Mandatory): ITIL foundation Certification, Windows & Linux Certification

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