Provide 3rd
level functional support for countries in production. Activities will include
but not limited to
Analysis and
resolution of Functional Engagement Management issues and errors.
Liaison with SAP
regarding system bugs / fixes.
Ensuring that
Global and Local configurations are compatible.
System Upgrade
and application of Support Packs.
Reporting and
data extract requirements, report creation and execution, query creation and
execution.
Maintenance,
support and review system configuration of SAP Sales and Distribution and Plant
Maintenance modules.
Design new
functionality to enhance system functionality.
Troubleshoot
system defects.
Maintain the
integrity and quality of production data and operations.
Manage own
workload to meet assigned deadlines.
Follow
procedures and standards.
Interact with
Management, Business Analysts, functional team, security team, and developers
during the course of the job.
Participate in
projects to create and deliver effective SAP EM solutions.
Liaise as needed
with the EM information business analysts, super users, and subject matter
experts to understand and prioritize. requirements, to ensure effective
communication and documentation of the requirements
Interact daily
with member firms and internal groups where appropriate to complete support
needs (Partners, client service and administrative professionals, PMA team
members), ranging in skill level and geographic location.
Provide status
reports, isolate and resolve problems, initiate system enhancements as required.
Work with other
SAP staff to increase their expertise in EM solutions.
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