Job Description:
The candidate should have 2-4 years of relevant industry experience.
Candidate in this role will be required to be working in 24x7 environment and
comfortable working in different shift timings. Candidate will be required to
take up calls / chats and work on incidents raised by end users in ticketing
tool - ServiceNow.
Manage incidents for numerous critical services supporting company’s hardware
and software engineering environment globally.
Expected to support and troubleshoot existing systems, solve technical
queries and enhance the reliability and performance for the services.
Provide
technical support with an emphasis on customer service for Linux, UNIX,
networking, enterprise applications.
Task may include the following but not restricted to:
User maintenance tasks, including resetting passwords, creating users,
disabling the automatic creation of users, and cleaning up files left open by
former users.
Administrative operations, including setting the server security level,
obliterating files to reclaim disk space, editing submitted change lists,
verifying server integrity.
Basic knowledge of server, storage path, commands to identify mounts, do
network health check.
Verify user access, very site authentication.
EDA tool experience will be a plus.
Exposure to EDA industry tools such as Open Text ETX, LSF -load
scheduler, E-commander, Perforce are additional applications on which hands on
experience will be a plus.
The candidate is expected to be working as a Tier1 engineer providing
resolution to incidents.
Use the existing technical SOPs and his / her domain expertise to
resolve complex issues within the set SLA for the team.
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