7+ years of
experience, Accountable as Service module owner for Global Email services.
This Include
handling Day-to-day Service Delivery, Technical escalation, Operational
Reports, Maintaining service stability and quality, Risk management and
Governance.
Exposure in
Provider management, Service Delivery and Service Operations.
Roles and responsibility:
Reviewing the
operational reports, contractual commitments and consumption of Resource Units.
Monitors
compliance of the provider against Service Level agreements (SLA) and other
KPIs.
Ensure Service
Management processes are followed. eg. Service Operations, Capacity Management
(Availability), Information Security Management, Escalation Management.
Collaborates
with the service provider and vendor for problem resolution and workarounds.
Support Business
users for escalation and early resolution for urgent requests.
Technical Experience:
Good
understanding of Exchange O365 Deployment and migration.
Exchange O365
account administration\troubleshooting user management.
Exchange
calendar/shared folder permissions and delegation.
Migrations of
Mail boxes, public folders, user profiles.
Good
understanding of Office apps /integration and add-ins.
Troubleshoot and
resolve issue in Hybrid environment eg. PST issue, Email restoration, AD sync,
Group policy, M365 groups.
M365 services
Security, Governance, monitoring, administration skills to prevent service
disruption and data loss.
Implement and
support security policies, such as archive and retention policy for mailboxes.
Perform
scripting administration tasks and reporting using PowerShell.
COMPETENCIES/ABILITIES:
Strong
analytical ability and troubleshooting skill.
Microsoft
Certification Exchange Online and ITIL V3 Foundation are desired.
Ability to think
logically and analyse business process requirements and work independently.
Flexible,
self-motivated, able to manage multiple tasks in a dynamic with the ability to
work at International and culturally diverse organization.