Job Title: Engineer.
Service Line: Collaboration Services.
Location: Chennai.
Shift Hours24/7 - Mainly night.
JOB SUMMARY:
Function/Team Collaboration Services reside in the Infrastructure
organization in AZ IT under End User Services.
The team is responsible for the following areas of IT:
Document storage and Workflow services:
o
Microsoft Office 365 (Mail, SharePoint, OneDrive, Teams, Forms, Power
Automate etc.)
o
Box.com, Nintex, DocuSign etc.
Mail, Calendar and Unified Communication
o
Microsoft Office 365 (Outlook, Teams & Skype for Business etc.)
The Engineer will be involved in analyzing requirements, implementing
components of solutions as well as supporting solution enhancements and
maintenance, which may require a close collaboration with third party
suppliers. The Associate IT Infrastructure Engineer will adhere to the
established AstraZeneca lifecycle methodology and practices. This may include
maintaining program libraries and technical documentation of individual
components within solutions.
JOB DESCRIPTION:
ROLE AND RESPONSIBILITIES:
Assists in the preparation of business cases, Request for Proposals,
supplier selection and evaluation of proposals.
Assists in resolving infrastructure solutions, ensuring alignment with
the target benefits and value expected.
Assists in the design, development, configuration and documentation of
infrastructure components.
Provides support with performance analysis and document solution
components.
Gathers and collates management reporting information on existing
infrastructure solutions and services.
Performs maintenance and support activities, routine analysis and
evaluation on resource requirements necessary to maintain and/or expand service
levels.
Supports investigations of problems within existing solutions utilizing
ITIL V3.0 principles.
Must demonstrate the capability to identify and propose innovative
solutions to improve service performance.
ESSENTIAL SKILLS AND EXPERIENCE:
Higher education with demonstrated capability to perform in a complex IT
environment.
Prior experience in an Information Services/Information Technology
environment with good business acumen.
Experience of dealing with 3rd party suppliers.
Experience of working within a quality and compliance environment and
application of policies, procedures and guidelines.
Experience of sharing knowledge/ information and implementing any
changes.
Well versed in ITIL V3.0 practices and process.
Good communication skills supporting joint working with geographically
remote colleagues.
Ability to interpret and communicate technical information into business
language and in alignment with AZ business.
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