Required Skills:
Mandatory:
Experience of
the Financial Services sector, especially back-office global infrastructure.
Must have
excellent written and verbal communication skills, along with strong consulting
skills.
Strong
interpersonal skills at all levels of management.
Experience of
Waterfall and Agile Project Management - minimum 8 years.
Business &
Technical Analytical skillset to be able to support requirements capture and
baselining.
Evidence of
previous roles covering large scale platform. deployment/decommissioning -
minimum 5 years
Voice
platform/Financial Services work experience - minimum 8 years.
Tech Product
Knowledge/experience of IPT Avaya, IPC Unigy, Skype, NICE NTR, and MS Teams is
essential.
Experience
facilitating the development and documentation of use cases.
Ability to
present and explain project specific information to diverse types of audiences.
Strong ability
to define and document business and functional requirements, business process
maps ("As-Is/To be") flows and diagrams.
Ability to
research, classify, and prioritize business, user and functional requirements.
Solid skills
effectively managing multiple small to large projects in a cross-functional
environment.
Capacity to work
closely with the development team and speak "their language”.
Ability to
estimate work effort at project initiation stage as well as project milestones
for business analysis/development activities with progressively improved
variance to actual effort as scope and requirements are refined.
Beneficial:
Experience with
an Agile development team (SCRUM preferred).
Previous
experience of Deutsche Bank infrastructure systems would be advantageous.
Experience of
SaaS/Cloud tech-based delivery.
Windows server
background: A good understanding of monitoring and alerting systems to help
detect production faults.
Familiarity with
ServiceNow, Jama, JIRA and Confluence.
Ability to
multi-task and work under pressure.
Certificates / Accreditations:
Prince2, PMI,
PMP, APM, PPM, ITIL - recognised certificate
NICE NTR, MS
Teams or SaaS Cloud certifications (not essential but advantageous).
Undergraduate
degree from an accredited college or university (or equivalent diploma/work
experience).
Generic Skills:
The successful
candidate will have experience working as a technical analyst in an Agile
software development team, working on:
Front-end user
interfaces.
Process
automation.
Data management.
Personal Attributes:
Generic Skills:
Excellent communication
skills at all levels.
Focussed on
delivering what needs to be done, strong personal ownership and ability to set
and meet high professional standards, flexible and responsive work style.
Ability to
multi-task and work under pressure.
Must be willing
to show flexibility, and desire, to deliver when circumstances dictate.
Proactive way of working and ability to show initiative, work outside of lines.
Must be able to
work with an 80:20 mind-set.
The User
Interfaces Core Engineering team delivers platform components and engineering
activities relating to all products in End User Computing, particularly
focussing on standardising user interfaces, automation and telemetry. The Next
Gen Voice Recording project is the identification, certification and deployment
to production of the next generation Voice Recording platform for Deutsche
Bank. The delivery will be managed in 4 stages; Identify Voice Recording
Platform, Product Certification by Voice Engineering, agree
commercials/contract signoff and Global deployment to the existing 5 hubs.
Primarily, we
are seeking candidates with previous Business and Technical Analyst experience,
preferably in an agile software development environment, to Analyse the
business requirements in-line with SDLC standards and guidelines, includes
documentation and updates in the confluence space.
Key responsibilities are the following:
Work as part of
an Agile software development team to deliver valuable business requirements.
Actively
participate in the design and architecture of the application or its
components, investigating and proposing appropriate technologies.
Guides
developers who will implement technical solutions and configure applications in
different environments.
Promotes
re-usability of existing components & contribute to the technical design
documentation.
Follow global
and team guidelines on agile approaches and compliance with security controls.
They will
support or directly manage Engineering, Analyst and Operations resources. With
day to day tasks of planning, monitoring and navigating Change Management
related activities relating to the Global On-premise deployment and SaaS
integration deliveries. Escalation management is expected and the ability to
maintain and provide consistent Management Information including running the
monthly SteerCo is part of their responsibilities. Vendor management and
building successful relationships with Voice Product Owners is essential.
The successful
candidate will have a clear focus on providing accurate and clear requirements
whether working independently or as part of a team whilst delivering in a
high-pressure environment. It is important for the candidate to have
enthusiasm, commitment and a positive attitude as well as being a strong team
player. It is also essential for the candidate to have good interpersonal
skills and the ability to discuss, analyse and accurately document technical
solutions and analyse issues.
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