Role: Senior
Process Executive
Exp: 1+ YRS
location: Chennai
Position Summary:
·
Individuals in this role are responsible for handling simple
invoice transactions, doing rule based Invoice vouchering.
·
Train the new joiners to bring them up in the learning curve.
·
Participate on the review calls with the process owners.
·
Work proactively to identify the issues and assist the team in
resolving the same.
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Key Result Areas
·
Exceed all defined SLAs of the process (quality, TAT etc.) as
agreed with the client
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100% Compliance to Process Adherence as defined in the SOP
·
Meet internal process metrics as defined
·
Adherence to audit compliance
·
Resolve process related queries within defined timelines
·
Ensure Individual Productivity levels are being achieved as per
the targets
·
Generate process improvement ideas for better productivity,
accuracy & turnaround time
·
Perform root cause analysis on the errors made by the team members
·
Maintain/ Update knowledge repository
·
Complete all mandatory assessment/ certifications as applicable
·
Typical Responsibilities
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Business / Customer
·
Good in Articulation / communication
·
Connect with the customer & provide highest level of
satisfaction to the customer
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