Position: Associate
Grade: A2 – A4
Duties and Responsibilities:
•Answering phones from
customers professionally and responding to customer inquiries and complaints.
•Researching required
information using available resources.
•Handling and resolving
customer complaints regarding product sales to customer service problems.
•Providing customers
with the organization’s service and product information.
•Processing forms, orders,
and applications requested by the customers.
•Identifying,
escalating priority issues and reporting to the high-level management.
•Routing inbound calls
to the appropriate resources.
•Following up
complicated customer calls where required.
•Completing call notes
and call reports as necessary and updating them in the CRM.
•Obtaining and
evaluating all relevant data to handle complaints and inquiries.
•Recording details of
comments, inquiries, complaints, and actions taken.
•Managing
administration, communicating and coordinating with internal departments.
•Other duties as
assigned.
Requirements:
•Open availability:
Monday
through Sunday.
o24x7.
•Experience in dealing
with the public.
•Excellent
communication skills, including verbal with proper grammar.
•Ability to work with
others in a close manner.
•Good computer skills.
•Good multi-tasking
skills.
Skills and Specifications:
•Technical expert in
related computer applications.
•Able to react
effectively and calmly in emergencies.
•Able to maintain
customer confidentiality.
Education:
•High school diploma or
equivalent.
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