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  • Customer Support

Industry BPO / ITES
Location Tamil Nadu Chennai
Experience Range 1 - 3 Years
Qualification BCom
Not active

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

·            Manage large amounts of incoming phone calls.

·            Identify and assess customers’ needs to achieve satisfaction.

·            Build sustainable relationships and trust with customer accounts through open and interactive communication.

·            Provide accurate, valid and complete information by using the right methods/tools.

·            Meet personal/customer service team sales targets and call handling quotas.

·            Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

·            Keep records of customer interactions, process customer accounts and file.

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