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  • SFDC Application Support

Industry IT
Location Maharashtra Pune
Experience Range 1 - 2 Years
Qualification BE
Not active

Functional Any Other
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Description

 

·         Attending request received on BFL IT HELPDESK as first level technician for SFDC application.

·         Communicating with BFL End users of the SFDC application through phone/email to provide resolution on the requests.

·         User management - Creation of User ID's and mapping with their respective hierarchy.

·         Analysing the critical issues of the SFDC application on the first level and raising the same to the vendor team.

·         Daily helpdesk request received vs closed report preparation and publishing to stake holders

·         Monitoring the various Health Check reports to ensure smooth working of SFDC application.

·         Knowledge of Customer Acquisition and Loan Management application is preferred.

 

 

SKILL SET REQUIRED

 

·         Should possess positive attitude & self confidence

·         Good communication skills

·         Dependability and team management

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