Job Description
· Install desktop OS,
messaging client, applications such as Adobe Acrobat, WinZip, WinRAR, and any
business application as per customer?s software deployment policy, and add or
remove accessories, peripherals or mobile devices and configure PCs
· Configure the desktops
using tools as defined in Schedule A Solution Baselines
· Troubleshoot and resolve
desktop incidents
· Manage disk and folder
sharing, and permission settings on desktops
· Handle printer problems at
users? desktops
· Assist users in accessing
applications
· Preventive and
rectification action as per customer endpoint security policy.
· First level service for
audio-video equipment where ever remote resources are deployed
· First level troubleshooting
of desktop LAN related issues
· Extension of LAN using
extended patch cords or small switches.
· Printer configuration
support on Desktops/Laptops.
· IT clinic to be conducted
on quarterly basis to fix laptop/mobile device related issues
· Month end support during
the last 3 days of the month and first day of following month for extended
hours