Job Description
· Build and Configuration of Desktop, Laptops and Computer peripherals.
Installations of software and applications.
· Responsible for maintaining a standard image provided by the Corporate
office on user laptops, desktops and peripheral devices.
· Conduct remote troubleshooting, asking targeted questions to diagnose
problems. Record technical issues and solutions in logs.
· Address user tickets regarding hardware and software.
· Guide users with simple, step-by-step instructions.
· Follow up with clients to ensure their systems are functional.
· Maintaining overall End User Asset inventory, responsible for receiving
hardware, shipping hardware, hardware decom and disposal.
· Knowledge of Windows OS & O365.
· Report customer feedback.
· Strong interpersonal and communication skills (written and verbal) are a
must, document processes and to communicate effectively within the team.
· Must be able to operate with minimal supervision.
· Provide exceptional support while communicating and assisting customers.
Ensure that high quality standards are maintained for all customer interactions
and issue resolutions.
· Proven work experience as a Desktop Support Engineer, Technical Support
Engineer, or similar role.
Appreciate, if you can send profile
of 3-4 candidate to shortlist.
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