About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
Description:
2-4 years of relevant experience in L2, L3 technical support and certification on SAP SuccessFactors RCM, RMK.
Responsibilities:
- Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework
- Interact with client, end user, SME and other stakeholders on day-to-day basis.
- Handle daily stand ups, weekly status meeting.
- Works on planning and execution of change, problem, incidents, production processes, controls and service requests.
- Provides end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.
- Communicate clearly with cross teams in the project (E.g. Functional/Development/Testing).
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Extensively research and document customer technical issues.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Required Skills and Experience:
- Certification and work experience in SAP SuccessFactors RCM and RMK modules Certification is mandatory
- Good team player and a quick learner.
- Excellent written and verbal communication skills
V 0.0.1