About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
Technical & Business Operations Analyst
Location: Pune
Exp: 1-3 YOE
Skills: Back Office/ Tellecaller
- Recent graduates and/or equivalent education.
- Must have minimum 1 to 1.5 years of technical support experience
- Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal)
- Good knowledge of ITIL fundamentals.
- Must have experience in providing telephonic support to End users for IT Service Desk support
- Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc.
- Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System
- Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.)
- Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile, Skype, Meetings & Calendars.
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