SFDC Support engineer.
year of experience : 6-8
Location: Hyderabad
Np- 15days to Immediate
Role & Responsibilities:
Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
Write sample code, client libraries, and contribute to Open Source projects.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Resolve customer service issues and skillfully manage complex customer service problems.
Manage customers' expectations and experience in a way that results in high customer satisfaction.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Assist with the design and delivery of product and other technical training.
Review support cases for technical and troubleshooting accuracy.
Define and describe technical best practices.
Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
Meet the monthly goals on KPIs such as CSAT, Productivity.
Complete assigned project responsibilities.
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