• knox Support

Industry IT
Location Haryana Gurgaon
Experience Range 3 - 9 Years
Qualification btech

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility
  • Knox Support

    Exp - 3 to9 years 

    Job Description

    Start Date - As early (Immediate joiners preferred)


    Good Communication (Written / Verbal).



    • Managing Service Requests and Incidents for clients via service now tool
    • Assisting client via chats in order to resolve their technical concerns and queries 
    • Worked with Incident management tools to resolve customer queries with full satisfaction. 
    • Installed software , modified and repaired hardware and resolved technical issues 
    • Worked with different parameters like MTTR , FCR , AHT , Survey score with defined determinations. 
    • Worked with System Administrator role , took Admin rights on clients user machine to manage chat flow and perform technical support with bes


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