Job Description
Application Support
Exp - 1 to 3 years
Np- 15days to immediate
Remote
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
JOB SUMMARY
The Support Specialist I investigates and solves technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1st level assistance through remote connection to the client’s system, verbal communication via phone, and if unable to resolve, through escalation to a senior IT level within a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Daily Job Responsibilities
- Troubleshooting web browsers
- Supporting online services and applications
- Logging work in an internal tracking system
- Supporting clients via phone
- Connecting to client user PCs remotely to troubleshoot Paycor applications
- Demonstrating regular attendance
- Communication and Trend Analysis
- Improving reporting of technical issues
- Assisting upper management in continually improving support processes
- Advising IT team and management in product development issues arising from problems identified through technical support inquiries
- Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
- Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
- Other duties as assigned
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