Job Role : Finance Vendor Management
Experience : 3+ YRS
Location : Hyderabad
Np- 15days to Immediate
Roles and Responsibility
Oversee management of vendor relationships and BPOs, analyze quality metrics and KPIs, identify process gaps, and drive continuous improvements to enhance the customer experience, resulting in a 15% improvement in customer satisfaction
Lead the development of new training programs for third-party support call centers to improve communication between support agents, restaurants, and customers
Negotiate vendor contracts valued and ensure vendor compliance with contractual terms and obligations