• Operations Analyst, Marketing and Digital

Industry Other
Location Tamil Nadu Chennai
Experience Range 2 - 5 Years
Qualification Bachelor of Commerce (B.Com)
Not active

Functional Marketing & Communications
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Description

Position: Operations Analyst, Marketing and Digital

Work Location: Chennai

Business Vertical: Marketing

Function/Department: Operations

Objective: The Operations Analyst, Marketing and Digital is responsible for business process analysis, documentation, and aid in the execution of operational and system improvements in the areas of Marketing and Digital Marketing. This role reports to the Senior Manager, Operations and Analytics in the Operations department, but works closely with the Marketing and Digital Marketing stakeholders as support on various opportunities for improvement, converting data and results into actionable business decisions, while ensuring consistency with company strategies, commitments, and goals.


Key Responsibilities:

         Use Business Process Management (BPM methodologies) to analyse and map ‘as-is’ processes across client& Co.’s Marketing and Digital Marketing departments to identify opportunities for improvement and propose a better ‘to-be’ state.

         Assist with the implementation of new and/or improved technologies and automation by gathering and

documenting requirements, defining requirements to IT, testing, and providing feedback on system solutions 

         Rollout new and/or improved processes and systems by training and/or coaching Marketing and Digital

Marketing team on technologies and best practices needed to effectively execute processes in a way that meets organizational objectives.

         Support Operations, Marketing, and Digital Marketing stakeholders with various projects as needed.


Experience and Skills required: 

  • At least 2-5 years of previous related experience. Recent college graduates will be considered if they have specific marketing operations or process improvement background along with internship experience.
  • Highly proficient in MS Word, Excel (VLOOKUP, Pivot Table, Charts/Table Summary, etc.), Visio / Draw.io (or other process mapping tool), and Asana (or other Project Management tools)
  • Knowledge of Business Process Management preferred but not required
  • Communicates effectively both orally and in writing
  • Strong organizational, planning and time management skills
  • Ability to multi-task and manage various projects at one time
  • Self-motivated with the ability to thrive in a fast-paced environment
  • Strong quantitative and analytical problem-solving skills
  • Ability to meet strict deadlines
  • Ability to identify opportunities for improvement and make constructive suggestions for change


Educational Qualifications:

Bachelor’s in business or Marketing (with focus on operations/process improvement, data analysis and management), Industrial Engineering, or related field



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