Major Incident Manager
"Total Years of Experience 5-7 yrs.
Relevant years of Experience 3-5 yrs
Exp - 5 to 7 years
Np - 15days to Immediate
Mandatory Skills Incident Manager having experience on Information Technology with direct experience with Incident response, Problem management and Change Management.
Alternate Skills Servicenow and Pagerduty
Good to have (Not Mandatory) ITIL foundation Certification, Windows & Linux Certification.
Detailed Job Description Total Years of Experience 5-7 Years Relevant years of Experience 3- 5 years Mandatory Skills in Information Technology with direct experience with Incident response, Problem management and Change Management.
Detailed Description : 5-7 years? experience in Information Technology with direct experience with Incident response, Problem management and Change Management. Should have worked as a Major Incident Manager, driving Incident resolution related to Application, Middelware and Infrastructure within a Cloud environment. Ability to be assertive on the bridge calls and drive incidents to resolution with all technical teams, while fostering collaboration between these diverse teams. Superior verbal and written communication skills, including the ability to communicate complex scenarios effectively and clearly, to non-technical colleagues. Strong ability to prioritize and complete multiple tasks during time critical and high-pressure situations. rotational shifts
Certifications: ITIL. Knowledge of tools: Servicenow and Pagerduty
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